Phone: (707) 464-7224 or 1-888-446-4408
Office Hours: 8 a.m. - 5 p.m. Monday - Friday
24-hour Crisis Services are available: Call 1-888-446-4408 or Dial 911
Patient’s Rights Advocate (707) 464-0703
State Mental Health Ombudsman 1-800-896-4042
Guide to Services
Welcome to the DHHS Mental Health Branch. We work very hard to provide you with the highest quality professional mental health services.
Welcome to the Mental Health Branch!
We welcome you to County of Del Norte Department of Health and Human Services Mental Health Branch (DHHS, MHB) and to the Medi-Cal Mental Health Plan. We provide specialty mental health services for people who live in Del Norte County, including those
who are eligible for Medi-Cal.
As your mental health services plan, we have specific goals. These are to:
As the participant, you also have specific responsibilities. These are to:
We will help you to write a special Client Plan. A team of experts will review your plan to determine if you need services. Your
multidisciplinary team may include:
How much do I have to pay?
Fees at DHHS, MHB are figured according to income on a sliding scale. You may ask about charges by calling the MHB at 707-464-
7224 during regular office hours. Medi-Cal and other insurance coverage is accepted.
Can I pick my provider?
You may inform the staff person completing your first assessment that you would like to choose your provider. After you begin
receiving services, you may tell the person assigned to you that you would like to change to another service provider. Your choice
of service provider can include providers who meet your language or cultural needs. Whenever possible, your request will be filled.
Interpreters who speak the language you prefer can help you with this process. You may pick up a list of our providers from the
Mental Health lobby.
Are clients’ rights taken into consideration?
Most definitely yes! The DHHS, MHB staff is committed to the preservation of your client rights. Some basic rights include the right
The following services are available in English and Spanish for Older Adults, Adults, and Youth/Children. Other language resources are available as needed (including Hmong) and will be provided for free.
A fast response service enabling you to cope with a crisis and remain in the community
An assessment of your current emotional, behavioral, and mental status
A face-to-face meeting with a psychiatrist (M.D.) or licensed nurse to determine the benefit of prescribing medication to alleviate symptoms of mental illness
Individual, family and group counseling; meetings with teachers. The EPSDT (Early Periodic Screening, Diagnosis, and Treatment) services are available for people who have Medi-Cal.
If required, inpatient acute psychiatric hospital services through a number of providers under contract
Mental Health Services
Individual, family, or group counseling
Assistance provided to promote access to needed medical, educational, social, pre-vocational, vocational, rehabilitative, and other community services
Information and Referral
Recommendations, information, and assistance to help you use services that may be valuable to you
Therapeutic Behavioral Services (TBS)
For children with Medi-Cal who have serious emotional problems and need intense one-to-one help, up to 24 hrs a day, to prevent removal to more restrictive living situations
How do I resolve complaints and problems, or appeal a denial of a service?
If you are not happy with your services, you may talk with us or write to us, and we will try to resolve the problem. For more information on resolving problems, please pick up a copy of the Client Problem Resolution Guide available in the Mental Health Branch lobby. For help, talk to your therapist, the Mental Health Director, or the Privacy/Compliance Officer.
Director: Heather Snow