Mental Health Branch

Phone: (707) 464-7224 or 1-888-446-4408
Office Hours: 8 a.m. - 5 p.m. Monday - Friday
24-hour Crisis Services are available: Call 1-888-446-4408 or Dial 911
Patient’s Rights Advocate (707) 464-0703

Guide to Services

Director’s Note
Welcome to the DHHS Mental Health Branch. We work very hard to provide you with the highest quality professional mental health services. If at any time you have questions or concerns, please feel free to call me at 707-464-7224

- Barbara Pierson, Director

Welcome to the Mental Health Branch!
We welcome you to County of Del Norte Department of Health and Human Services Mental Health Branch (DHHS, MHB) and to the Medi-Cal Mental Health Plan. We provide specialty mental health services for people who live in Del Norte County, including those
who are eligible for Medi-Cal.

As your mental health services plan, we have specific goals. These are to:
  • Improve access to mental health care.
  • Work with you and other health care providers to arrange for quality care for you.
  • Be sensitive to your needs and respect your privacy
As the participant, you also have specific responsibilities. These are to:
  • Work with staff to choose the best staff member for you.
  • Keep your appointments as scheduled, or call if you cannot make your appointment.
  • Work on treatment goals with your therapist and doctor.
Service Team
We will help you to write a special Client Plan. A team of experts will review your plan to determine if you need services. Your
multidisciplinary team may include:
  • Psychiatrist (M.D.)
  • Psychologist (Ph.D.)
  • Marriage and Family Therapist Intern
  • Mental Health Specialist
  • Licensed Clinical Social Worker Intern

How much do I have to pay?
Fees at DHHS, MHB are figured according to income on a sliding scale. You may ask about charges by calling the MHB at 707-464-
7224 during regular office hours. Medi-Cal and other insurance coverage is accepted.

Can I pick my provider?
You may inform the staff person completing your first assessment that you would like to choose your provider. After you begin
receiving services, you may tell the person assigned to you that you would like to change to another service provider. Your choice
of service provider can include providers who meet your language or cultural needs. Whenever possible, your request will be filled.
Interpreters who speak the language you prefer can help you with this process. You may pick up a list of our providers from the
Mental Health lobby.

Are clients’ rights taken into consideration?
Most definitely yes! The DHHS, MHB staff is committed to the preservation of your client rights. Some basic rights include the right
to:
  • Dignity, privacy, humane care
  • Participate in decisions about your care, including the right to accept or refuse
  • Informed consent about medication and treatment
  • Access to the Patient’s Rights Advocate
  • Be treated with respect and with due consideration for your dignity and privacy
  • Request and receive copies of your medical records or request that they be amended or corrected
  • Be free from any form of restraint or seclusion used as a means of retaliation, coercion, discipline, or convenience
  • Receive informing materials in a language or in alternate formats that you can easily understand. All language assistance services are free. Let us know how we can help you understand our informing materials.
The following services are available in English and Spanish for Older Adults, Adults, and Youth/Children. Other language resources are available as needed (including Hmong) and will be provided for free.

Crisis Intervention
A fast response service enabling you to cope with a crisis and remain in the community

Psychiatric Evaluation
An assessment of your current emotional, behavioral, and mental status

Medication Evaluation
A face-to-face meeting with a psychiatrist (M.D.) or licensed nurse to determine the benefit of prescribing medication to alleviate symptoms of mental illness

School Services
Individual, family and group counseling; meetings with teachers. The EPSDT (Early Periodic Screening, Diagnosis, and Treatment) services are available for people who have Medi-Cal.

Acute Hospitalization
If required, inpatient acute psychiatric hospital services through a number of providers under contract

Mental Health Services
Individual, family, or group counseling

Case Management
Assistance provided to promote access to needed medical, educational, social, pre-vocational, vocational, rehabilitative, and other community services

Information and Referral
Recommendations, information, and assistance to help you use services that may be valuable to you

Therapeutic Behavioral Services (TBS)
For children with Medi-Cal who have serious emotional problems and need intense one-to-one help, up to 24 hrs a day, to prevent removal to more restrictive living situations

How do I resolve complaints and problems, or appeal a denial of a service?
If you are not happy with your services, you may talk with us or write to us, and we will try to resolve the problem. For more information on resolving problems, please pick up a copy of the Client Problem Resolution Guide available in the Mental Health Branch lobby. For help, talk to your therapist, the Mental Health Director, or the Privacy/Compliance Officer.

Barbara Pierson
Director