Ombudsman Program


The Ombudsperson program goals that are set by the Department of Child Support Services in the development of this program are:
  • To give our clients excellent customer service consistently throughout the child support program.
  • To provide assistance that is open and accessible and treats all customers with courtesy and respect.
  • Publicly advocate for the well being of children by broadly communicating the importance of parental responsibility and the availability of child support services.
  • Receive, resolve and keep time frames of complaints in the child support program. The Ombudsman complements and supports all other administrative and legal procedures available to our clients.

Ombudsperson:

http://www.childsup.ca.gov/Resources/Services/OmbudspersonProgram/tabid/89/Default.aspx

Walk-in and Telephone Complaint Procedures:

A client with a complaint will first contact the Child Support Officer (CSO). If the CSO is unable to resolve the complaint, a CSO III and/or Supervisor will be the next recourse. If the client is not satisfied after the Supervisor has attempted to resolve the issue, the case will be referred to the Ombudsman.

Formal Complaints:

The Ombudsman is responsible for the handling and keeping time frames of complaints received by customers of the Department of Child Support Services, the Program Director, Program Manager, the District Attorney, and complaints forwarded by State, Federal and County agencies.

Ombudsman Program:

The Ombudsman Program is in place and making great strides in implanting all phases of the complaint resolution process. The Ombudsman for Del Norte County is Deana Davis. I can be reached by phone at (866) 901-3212, Fax: (707) 465-0126 and e-mail at dldavis@co.del-norte.ca.us This e-mail address is being protected from spambots. You need JavaScript enabled to view it


 
Our Office is located at:
983-A Third Street
Crescent City, CA 95531

Our mailing address is:
Child Support Services
P.O. Box 66
Crescent City, CA 95531

Our Email address is:
dcss@co.del-norte.ca.us

Phone (866) 901-3212
Fax (707) 465-0126